FAQ

On each individual product page there is a stock level indicator to show what is available. We do not display out-of-stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth contacting support to find out when new stock will be arriving. If the replacement has been discontinued by all of our available manufacturers we may be able to offer a custom 3D-printed solution if possible.

We offer a variety of shipping options! Many of our products often qualify for free 3-4 day first class shipping as well as Free Priority for orders over $50 total. In addition, we use a variety of expedited shipping services such as Next day and overnight for qualifying orders.  You can track your order at every step from purchase to delivery within your account dashboard or via your phone for delivery updates.

See the individual product page to identify what delivery service is available.

After your order is placed you will receive a purchase confirmation email as well as a shipping notice update email when your order progresses from processing to dispatched. You can track your order via your tracking # or your account for up-to-date status on the shipment’s current progression.

You can make your selection of delivery during checkout. For many of our deliveries, we may require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however, we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement out as quickly as possible.

If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to open a support ticket and we can investigate this for you. It may be a case that the items were sent individually, however, we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

You may return your order to us at our company address (see right) within 30 Working Days for most items. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s condition, we will issue a full refund of the product value back to your account or arrange an exchange at no additional cost depending on your request.

Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to open a support ticket and we can investigate if there is a reason for the delay.

If you need more information about the product you are looking at replacing a part or repairing, we have created various product information pages and repair tutorials in our blog section with a description of many of our replacements and how to install them.  If we don’t have any literature on your particular product replacement process we will be happy to point you to somewhere that does such as ifixit or youtube   both great resources for replacement instructions.

We have lots of knowledge of various product part replacements and are always happy to assist if you’re not sure if the part you’re considering is compatible.  We also leave detailed compatible model information on our product pages to further assist in making sure you select the correct part.  Make sure to check your product serial or model number in some cases as it may be necessary to guarantee compatibility.

The majority of our products come with 30 day return policy however in some cases we may extend that time frame due to the nature of the product, check the product description for extended warranty information if it exsists.

We are about to launch our own E-Gift Cards program so we will update you once this is live on the website.