Atlanta GA / Sales & Service Support
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An Important Message to our Valued Customers

We’re working diligently to help every one of our valued customers!  We are DIYers, self-repair, and upgraders ourselves,  and we understand how eager our customers are to get their parts & equipment.

Customer Service

Tel: (80)01-8588

    Frequently Questions
    Do you have my product in stock?

    On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, feel free to contact us to find out when new stock will be arriving.

    Do you deliver the Next Day?

    Some of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a ‘You’re Next’ message when the driver is one delivery away!

    See the individual product page to identify what delivery service available. For more information about Delivery options click here.

    What delivery options do you offer?

    Many of our products have a few different delivery options to help you get your parcel whenever it’s convenient for you. We offer Next Day on some replacements and 2 additional premium delivery services : one is “Next Day Delivery before 10.30am” and the other is “Saturday Delivery.”

    You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.

    There is an item missing from my order.

    If you are missing an item that you were expecting to come with the rest of your order, open a support ticket and we can investigate this for you asap. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware and refund any missing item befor dispatch. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

    How do I return an order?

    You may return your order to us within 30 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.

    My order hasn‘t arrived, please help?

    Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to reach out to us and we can investigate if there is a reason for the delay.  Open a support ticket if your unable to get any update info from your dashboard or direct from the carrier.

    Im replacing a part for my device and unsure of the replacement I need?

    If you need more information about a part your looking to replace, we have created many how to tutorials and replacement guides in our blog located here.  If you can’t find any info on the part your trying to replace or how to guides to assist the process feel free to open a support ticket and we will be happy to assist.

    How do I know if your part is the one I need?

    We try to leave as many compatible with notes on any part or upgrade listed to help clarify what device or product our replacements are compatible with. Also, we do collect product reviews, and chances are other buyers may have left notes on their experience with a replacement repair or upgrade so it may be helpful to have a quick read-through & see what experience others have had. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!  Also once again if your unsure feel free to open a support ticket for a helping hand!

    What warranty do I get with my order?

    The majority of our replacements come with a 30 day money back return policy however select items may be extended as far as 6 months depending on the nature of the product.

    Do you sell Gift Cards?

    We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.

    Do you have auto buy services for frequently purchased replacements?

    Yes, we do! We offer subscriptions for frequently purchased consumable replacements such as razors, bulbs, cartridges, coils, brush heads, ac filters, etc.  Check the product listing to see if it’s available for automatic dispatch subscription services, you can opt for monthly, bi-monthly, quarterly, or yearly!

    How do I know when my order has been dispatched?

    When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.