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FREE DELIVERY on orders over $49.99

Customer Service

  • Shipping & Delivery

    We pride ourselves in speedy shipping and dispatch , no waiting weeks to months ordering products overseas as is the case when ordering via popular online auction & marketplace sites. In most cases for orders placed before 1pm eastern time we will ship your order out same day , should you place your order after the daily cut off time your order will almost always go out the very next day , although unlikely should there be any issue or delay we will notify you by email or telephone. All of our shipments are dispatched from Atlanta Georgia USA via first class , priority or next day usps shipping and typically arrive in 2-3 days or less for east coast deliveries or 3-5 for west coast deliveries via our cheapest ( and free for orders over $49.99 ) shipping method however all priority orders will arrive within 2-3 days max typically and next day within 24-48hrs max.

    Please contact us should you have any shipping or delivery questions or to check if your country is supported if you are an international customer.

  • Privacy & Security

    We take your privacy very seriously at Newreplacements. In the current day and age you cannot be too careful concerning privacy and sensitive data , this is why Newreplacements stores no sensitive data , payment info etc. on our servers and are only stored via our bank merchant processor by ssl encryption. Also personal order data and account info is typically purged should you not return or place additional orders with us within a 6 month timespan to further insure privacy and a secured shopping experience. We will also remove your account and or newsletter subscription via service ticket or you may do so yourself should you chose by navigating to your customer account and clicking unsubscribe within your dashboard portal or email account.

  • Returns & Replacements

    Should you need to return or exchange your item we offer money back returns for up to 14 days after delivery and exchange or store credit for 30 days post delivery.

    • Please insure your address and shipping info is correct prior to dispatch as we are not responsible for incorrect delivery addresses or held shipments due to address errors
    • Should your item arrived damaged or incorrect please open a customer service ticket or contact via email and we will resolve the issue asap at no cost
    • Please be sure to check our do not ship list as due to merchant policy & fraud risk we do not ship to many countries
  • Ordering

    We make it easy for you to order at Newreplacements! visit us via desktop , mobile, telephone order , or even place your order by email if you are a return customer and we will get you taken care of asap! Also be sure to check out our customer loyalty program for discounts or free items as well as our current and ongoing coupons & promotional sales.

  • Payment, Pricing & Promotions

    We offer a variety of payment options at Newreplacements , we accept Visa and Mastercard , American express & most debit & credit cards as well as paypal , check/money order and cryptocurrency in case you are not able to pay via one of the conventional methods. We also allow compound discount pricing via customer loyalty + open discounts / coupons. Feel free to contact us or open a service ticket if you have additional questions abiyt payment methods or discounts.

  • Viewing Orders

    You will receive a confirmation email immediately after purchase as well as a shipment confirmation after your order is processed and dispatched , please make sure to double check your inbox , spam folders , or promo inbox if you are using gmail to make sure not to miss our confirmations , however you may also view your confirmations via your customer dashboard or by opening a customer service ticket if you are having any problems / difficulty viewing.

  • Updating Account Information

    If you need to update or change any account information you can easily do so from within your customer dashboard portal by loging in via the front page and accessing your account settings or billing information , you may also do so via request from opening a service ticket.